Last updated: 25-Aug-26
At
MK Repairz, we want you to be satisfied with your purchase. This Returns & Replacements Policy explains how returns, replacements, refunds, and faulty products are handled when you purchase products from our website.
This policy does not affect your statutory rights under applicable UK consumer law.
1. About MK Repairz
MK Repairz
Phone: 07563 948448
Address: 83 Borough Rd, Middlesbrough TS1 3AA, UK
If you need to return a product or discuss a replacement, please contact us using the details above before sending an item back.
2. Your Legal Rights
When you purchase goods from us, your statutory consumer rights remain protected.
Products should be:
- Of satisfactory quality
- Fit for their intended purpose
- As described on our website
If a product is faulty, not as described, or does not meet applicable consumer-law requirements, you may have the right to a repair, replacement, refund, or other appropriate remedy depending on the circumstances.
Nothing in this policy is intended to remove or restrict your statutory rights.
3. Change-of-Mind Returns
For eligible products purchased online, you generally have the right to cancel your order without giving a reason within
14 days of receiving the goods.
After notifying us that you wish to cancel, you generally have a further
14 days to return the goods.
Once the returned goods have been received, we will process the applicable refund within the legally required timeframe.
Products should be returned in an appropriate condition. You may handle goods as you would reasonably be able to in a shop, but you may be responsible for any reduction in value resulting from handling beyond what is necessary to establish the nature, characteristics, and functioning of the goods.
4. Faulty or Damaged Products
If your product arrives damaged or develops a fault, please contact us as soon as possible.
Please provide:
- Your order number
- Your name
- Details of the problem
- Photographs or videos of the issue where appropriate
Depending on the circumstances and your legal rights, we may offer:
- A replacement
- A repair
- A refund
- Another appropriate remedy
We will assess the issue and advise you of the next steps.
5. Products That Are Not as Described
If you receive a product that is materially different from the description provided on our website, please contact us.
We will investigate the issue and, where appropriate, arrange a replacement, repair, refund, or other remedy in accordance with applicable consumer law.
6. Vape and Age-Restricted Products
MK Repairz sells age-restricted vape products.
Because certain vape products may be subject to health, hygiene, safety, and regulatory considerations, return arrangements can depend on the condition of the product and whether it has been opened or used.
If you wish to return an age-restricted product, please contact us before returning it so that we can advise you of the applicable process.
Nothing in this section affects your statutory rights where a product is faulty, not as described, or otherwise does not meet applicable legal requirements.
7. Sealed or Opened Products
Where a product is supplied sealed for health, hygiene, or safety reasons, opening the product may affect your ability to return it under applicable change-of-mind rules where the law permits an exception.
If you are unsure whether an item can be returned, please contact MK Repairz before opening or using the product.
8. Mobile Phones, iPads and Electronic Products
For mobile phones, iPads, tablets, and other electronic products, customers should take reasonable care of the product before deciding whether to keep it.
Where you return an electronic product, please ensure that you:
- Remove personal accounts where applicable
- Remove passwords and security locks
- Back up personal data
- Remove SIM cards and memory cards
- Factory reset the device where appropriate
MK Repairz cannot be responsible for personal information left on a device that is returned to us.
9. Accessories
Accessories may be returned where they meet the applicable return requirements.
Items should be returned with their original components and packaging where reasonably possible.
Where an item is faulty or not as described, your statutory rights will apply.
10. Replacement Process
Where a replacement is agreed, we will arrange the replacement subject to product availability.
If the same product is unavailable, we may discuss an alternative remedy with you, which may include a refund where appropriate.
11. Refunds
Where a refund is due, it will normally be made using the original payment method unless otherwise agreed or required by law.
For eligible online cancellations, applicable standard delivery charges may also be refundable. If you selected a more expensive delivery option, we may only be required to refund the cost of the standard delivery service.
Refund processing times may depend on the payment provider or bank after we have processed the refund.
12. Return Delivery Costs
Where you are returning a product because it is faulty, incorrect, or not as described, we will handle the return arrangements in accordance with your statutory rights and the circumstances of the case.
For change-of-mind returns, return delivery costs may be the customer’s responsibility where this was communicated before the purchase, subject to applicable law.
13. Proof of Purchase
We may ask for reasonable proof of purchase, such as:
- Order number
- Order confirmation
- Receipt
- Payment confirmation
This helps us locate your order and process your return efficiently.
14. Items Damaged by the Customer
If an item has been damaged after delivery through misuse, accidental damage, unauthorised modification, or other handling that caused the damage, this may affect the remedies available for a change-of-mind return.
This does not affect your statutory rights where the product was already faulty or otherwise failed to meet applicable legal requirements.
15. How to Request a Return or Replacement
To request a return, replacement, or refund, please contact MK Repairz:
Phone: 07563 948448
Address: 83 Borough Rd, Middlesbrough TS1 3AA, UK
Please provide your order number and explain the reason for your request.
We will then provide you with the appropriate instructions for returning the product where required.
16. Inspection of Returned Products
Returned products may be inspected to determine the condition of the product and the reason for the return.
This inspection does not affect your statutory rights.
Where a product is reported as faulty, we may need to assess the fault before determining the appropriate remedy.
17. Trade-In and Sell-Your-Phone Service
This Returns & Replacements Policy applies to products purchased from MK Repairz.
The
Sell Your Phone / Trade-In service is a separate service and is subject to the terms and process communicated to customers when submitting a device.
Once a trade-in has been accepted and payment has been made, any subsequent issue will be handled according to the specific trade-in agreement and applicable law.
18. Promotional and Free Gift Items
Where an order includes a promotional free gift, such as an anniversary promotion, the eligibility and treatment of the promotional item may depend on the reason for the return and the terms of the promotion.
If returning an order causes the order to no longer meet the promotional requirements, we may require the promotional item to be returned where legally permitted.
Your statutory rights remain unaffected.
19. Exchanges
Where you would prefer an alternative product instead of a refund, please contact us.
An exchange may be possible depending on product availability and the circumstances of the return.
20. Contact Us
If you have any questions about returns, replacements, refunds, or faulty products, please contact:
MK Repairz
Phone: 07563 948448
Address: 83 Borough Rd, Middlesbrough TS1 3AA, UK
We will be happy to assist you with your return or replacement request.
