Privacy Policy

Last updated: 25-Aug-26 MK Repairz respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, purchase products, use our repair services, or use our phone trade-in service. By using our website and services, you acknowledge that your information may be processed as described in this Privacy Policy.

1. About MK Repairz

This website is operated by MK Repairz. Business Name: MK Repairz Phone: 07563 948448 Address: 83 Borough Rd, Middlesbrough TS1 3AA, UK For the purposes of applicable data protection laws, MK Repairz is responsible for the processing of your personal information collected through our website and services.

2. Information We Collect

Depending on how you use our website and services, we may collect information such as:

Customer Information

Full name
Email address
Telephone number
Billing address
Delivery address

Order Information

When you purchase products from us, we may collect:

Products ordered
Order number
Order amount
Delivery information
Order history
Communication relating to your order

Payment Information

Payments may be processed through third-party payment providers. We may receive information necessary to confirm and manage your payment, but we do not normally store your full payment card details on our own systems.

Trade-In Information

If you use our Sell Your Phone / Trade-In service, we may collect:

Name
Contact details
Phone brand and model
Storage capacity
Device condition
IMEI or serial number
Information about faults or damage
Device ownership information
Payment details required to pay you for an accepted trade-in

Repair Information

If you submit a device for repair, we may collect:

Device make and model
Device serial number or IMEI
Description of the problem
Repair information
Contact details
Information necessary to communicate with you about the repair

Age Verification Information

For age-restricted products such as vape products, we may require customers to provide information or documentation necessary to verify their age. This may include:

Date of birth
Type of identification provided
Identification document information
A copy or image of valid identification where required

Age verification information will only be requested where necessary for the applicable verification process.

3. How We Use Your Information

We may use your information to:

Process and deliver your orders
Process payments
Provide customer support
Process phone trade-ins
Assess devices submitted for trade-in
Make payments for accepted trade-ins
Provide repair services
Communicate with you about your order or service
Verify age where required for age-restricted products
Prevent fraud and misuse
Maintain website security
Improve our website and services
Manage promotions and offers
Comply with legal and regulatory requirements

4. Age Verification

Where age verification is required for the purchase of age-restricted products, we may use information provided by you to confirm that you meet the applicable legal age requirement. We may use third-party age-verification services where appropriate. If you do not provide the required information or the verification cannot be completed successfully, we may be unable to process or dispatch the relevant order.

5. Trade-In and Device Information

When you sell or trade in a device through MK Repairz, we may process information relating to the device in order to:

Identify the device
Assess its condition
Verify the information supplied by you
Determine or confirm its value
Process the trade-in
Arrange payment
Prevent fraud and unlawful transactions

You are responsible for backing up your personal information and removing personal accounts, passwords, activation locks, SIM cards, and other personal information from a device before sending it to us where applicable. MK Repairz is not responsible for personal information left on a device that you submit for trade-in or repair.

6. How We Share Your Information

We may share relevant information with trusted third parties where necessary to provide our services. These may include:

Payment providers
Delivery and courier companies
Age-verification providers
IT and website service providers
Hosting providers
Customer service providers
Professional advisers
Government authorities or law-enforcement agencies where legally required

We only share information where there is a legitimate reason to do so and, where applicable, in accordance with data protection laws.

7. Cookies

Our website may use cookies and similar technologies. Cookies may be used to:

Make the website function correctly
Remember customer preferences
Maintain shopping cart functionality
Understand how visitors use our website
Improve website performance
Support website security
Measure website traffic

You can manage or disable cookies through your browser settings. Disabling certain cookies may affect how some parts of the website function.

8. Marketing Communications

Where permitted and where you have provided the appropriate consent, we may use your contact information to send information about products, promotions, offers, or services. You can unsubscribe from marketing communications at any time by using the unsubscribe option provided in the communication or by contacting us. We will continue to send essential communications relating to your orders, payments, deliveries, repairs, or trade-ins where necessary.

9. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse, alteration, or disclosure. However, no internet transmission or electronic storage system can be guaranteed to be completely secure.

10. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling our legal, accounting, tax, regulatory, fraud-prevention, and dispute-resolution obligations. The retention period may vary depending on the type of information and why we need it. Age-verification and identification information may be retained only for as long as reasonably necessary for the applicable verification, legal, security, or record-keeping purposes.

11. Your Privacy Rights

Depending on applicable data protection law, you may have rights including:

The right to request access to your personal information
The right to request correction of inaccurate information
The right to request deletion of certain information
The right to restrict certain processing
The right to object to certain processing
The right to request portability of certain information
The right to withdraw consent where processing is based on consent

These rights may be subject to legal exceptions and limitations. To exercise a privacy right, please contact us using the details provided below.

12. Third-Party Websites

Our website may contain links to third-party websites, services, payment providers, or other platforms. We are not responsible for the privacy practices or content of third-party websites. We recommend reviewing the privacy policy of any third-party website before providing personal information.

13. Children’s Privacy

Our website is not intended for children who are below the legal age required to purchase age-restricted products. We do not knowingly permit children to purchase age-restricted products through our website. Where age verification is required, customers must provide accurate information.

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our services, website, legal requirements, or privacy practices. The latest version will be published on this page together with the applicable update date.

15. Contact Us

If you have questions about this Privacy Policy or how MK Repairz handles your personal information, please contact us: MK Repairz Phone: 07563 948448 Address: 83 Borough Rd, Middlesbrough TS1 3AA, UK